Frequently Asked Questions
Q: When will my order arrive?
A: To determine when an item will arrive, add the product processing time to the transit time for the shipping method you're planning to use. Items in stock will ship within 7 business days. Transit times will vary based on the delivery service chosen. For example, an item that's in stock and ships in 2 business days using standard shipping (1-7 business days), will arrive in 3-9 business days. Business days are Monday through Friday. Put simply, here's the basic equation you can use to determine your delivery date:
(1-7 Business days processing time) + (Shipping time) = Total delivery time for in-stock items.
Shipping times on items not in stock will be based on when we receive the product. Some orders can ship directly from the manufacturer. You will receive an e-mail confirming your order. Net shipping time from order placed to recipient: 2-14 days (1-7 days for fulfillment time plus 1-7 shipping days). Expedited services are available.
Q: How much is shipping?
A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to your cart where you will be offered shipping method choices and their prices. Shipping is based on the weight and package size. If you would like to have your order shipped using a quicker method or to more than one address, you will need to enter in your shipping information to get accurate rates. Some larger items require freight shipping and will be noted in the actual item page.
Q: How long will it take my order to arrive?
A: Please allow 1-7 business days for in-stock orders to be shipped. Please allow up to 3 weeks for special orders & out of stock items to be shipped. You will receive an email when we receive your order, and another when your order ships. All items ship from Southern California (unless otherwise noted), via FedEx or USPS and takes 1-7 shipping days to arrive depending on your location. If an item is out of stock or needs to be shipped directly from the manufacturer, please view all contact emails for updates on when your order should be shipped/arrive.
Q. What if I need my order to arrive faster than basic ship and delivery time?
A: For a fee, you can have your purchase shipped using a quicker method. To see express shipping charges in advance of placing an order, place the desired items into your shopping cart by clicking on the Add to Cart buttons. This will take you to your cart where the items in your cart will be viewable. You will have the option to estimate shipping and taxes before making a commitment to purchase.
Q: Do you ship to my country?
A: At this time Moore's only ships within the United States including all outlaying territories.
Q: Has my order shipped?
A: You will receive an email with the tracking information once your order has shipped. If you feel your order should have been shipped but have not received your shipping confirmation email, please feel free to contact us.
Q: Can I pick up my order from a Moore's Location?
A: Moore's is happy to accommodate customer pickups as long as your package has not shipped. Please call the Moore's customer service line toll free at (866) 511-7830 or contact us. Please be sure to provide your order number and the location you prefer to pick-up from.
Pricing and Billing Questions
Q: What methods of payment do you accept?
A: We accept VISA, MasterCard, American Express, Discover, PayPal, Check and Money Order. You do not need a PayPal account to order. If you would like to pay by cashier's check, money order, company or personal check, please use the checkout system to get our contact and mailing information. Orders paid for by cashier's check or money order will be filled as soon as your payment is received. Please allow 7-10 business days after we receive your company or personal check for your order to be filled, as your order will not be shipped until your check clears. There is a $25.00 fee on all dishonored checks.
Q: Do I have to pay sales tax?
A: You only have to pay 8% sales tax if you are a resident of California.
Q: When will my credit card be charged?
A: Your credit card will be charged instantly once you click "Place Order". If there is any delay or if you receive an email that states your order has the status of "fraud suspected" please do not panic, due to high fraud alert all orders must be approved before you will be charged. Please do not hesitate to contact us should you have concern about your order status. You can reach us at (866) 511-7830. Your bank and or credit card statement will state the charges came from Moore's Sewing.
Q: What are your Return Policies?
A: Please view our site policies page.
Q: How do I navigate the site?
A: To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website (called the top navigation bar). Quick Tip: Place your mouse cursor over anything you think could be a clickable link. You will notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box at the top of the page to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Q: How do I use a discount code?
A: After adding items to your cart, click the My Cart link at the top of the page. In the middle of the shopping cart, you will see a box that will allow you to enter your discount code.
Q: How do I contact you?
A: Please click here for our contact information.
Q: What are your customer service phone hours?
A: Customer Service Phone Hours are Monday - Sunday 8am - 4pm PST.
Q: How do I find my closest location?
A: Please visit our store locations page to locate the closest Moore's near you.